Shipping policy

Shipping and Delivery Information

Orders are dispatched Monday through to Friday if placed before 3pm.

Saturday Delivery: All orders placed on a Friday will be delivered  on Saturday at no extra charge.

Order before 11am on Saturday for Sunday Delivery

FREE UK Delivery orders over £50
£4.99 Shipping orders below £50

If you require delivery on a specific day of the week, please mention it in the "Special Instructions" box during the checkout process.

Ensure someone is available to accept the parcel at the delivery address.

Live spider parcels are due before 1pm on the day after dispatch.

Live Delivery Guarantee: We ensure the live delivery of your spider.

Claim Process: In the rare event of a problem, immediately contact us with a photo or video of the entire packaging and the spider. Please note, parcels not accepted on the first day of delivery attempts are exempt from our live guarantee.

We aim to ship all orders placed before 3pm the same day(11am Saturday)

We only use Royal mails Tracked shipping services, so we rely on Royal Mails current delivery times for your expected delivery day. Please see royalmail website for further information .

 

Spider Care During Transit:

Feeding: If your spider hasn't recently fed, we include snacks for their journey.

Contents: Fruit flies may be enclosed with your spider during transit.

Weather Conditions: During extreme weather, shipping may be delayed. We prioritise our spiders' comfort and may use additional packaging like heat packs or packing peanuts. Our packaging is sourced from ethically sustainable suppliers whenever possible.

Unforeseen Delays:

Courier Delays:

Sometimes, unavoidable courier delays may occur. We package our spiders with care to ensure their safety. In the event of any delay, please monitor the tracking status and let us know if there are any concerns. Please be reassured that we package our spiders carefully to optimise their safety and comfort in the event of any delay.

Tracking:

Keep an eye on the provided tracking number. Contact us if there are any issues.

Instructions for Opening: 

Find a calm and quiet space away from disturbances to ensure a stress-free environment for your new spider.

Have your enclosure set up and open, ready to welcome your new friend!

Have small scissors or a cutting tool ready to carefully open the package. 

Hold the package upright and avoid shaking or tilting it to prevent unnecessary movement inside.

Cut or open the package with caution, ensuring that the spider's container is not directly under the cutting area. Slowly and gently unfold or remove any protective layers of packaging.

Locate the small plastic container which is housing your spider for its journey.

Carefully remove the bedding that has been placed in the container for your spider. Try not to make any sudden movements. Unfold the tissue and use a soft paintbrush or gentle nudge to encourage your spider to move into its new environment. Ensure the enclosure is closed.

Place the enclosure in a suitable spot away from direct sunlight and drafts, offering a calm environment for the spider to acclimate. Observe and monitor your new pet whilst they transition from the shipping container to their new home!